24/7 Computer Repair Services

Platinum Service Plan  

Complete Network and Systems Managment Services and Support

This plan is for the businesses that utilize systems requiring high availability. Companies that need their systems up and available, 24x7. This plan includes 24 hour remote monitoring and administration, free on-site support within 24 hours and a 60% discount on the same-day emergency service base rate.

Advanced management, maintenance and support services provided by the Platinum Service Plan include:

• Monitor and maintain your network, servers and workstations from our remote monitoring facility and perform onsite maintenance as needed.
• Study, develop and implement management strategy for specialized systems to maintain high availability.
• Work with management on defining what new systems are needed, research currently available solutions, acquire equipment and software for chosen solution and integrate into production.
• Upgrade hardware as necessary and schedule so that workflow is affected as little as possible.
• Perform preventive maintenance on hardware and check for signs of potential failures.
• Perform repairs and replacements on all systems as needed.
• Regularly verify all systems have security hot-fixes installed.
• Apply system service packs when released and test.
• Apply software patches when new patches are released.
• Research current network design and contrast with network system requirements to develop short and long term network improvement strategies.
• Research currently implemented antiviral applications, determine effectiveness and develop strategy for total network-wide virus defense.
• Implement and maintain antivirus strategy to include verifying antivirus dat files up to date on both servers and workstations.
• Develop disaster recovery plan to include installation, configuration, maintenance, monitoring and a tested recovery procedure.
• Verify that data backups are scheduled correctly and being performed as planned.
• Continually verify current backup procedures are sufficient to safeguard your company against loss of important data.
• Identify mission critical systems and system data and plan fault tolerant strategies to protect company from workflow interruptions.
• Monitor fault tolerant systems for required maintenance.
• Audit current network security policies and procedures and chart data access requirements of individual users and user groups.
• Work with management to write complete network and general office security policy and develop plan to systematically rollout to the network so as to minimize interference with business workflow.
• Regularly examine security policy for necessary updates.
• Maintain user's security levels and regularly update access policies.
• Add and remove users as needed.
• Compile monthly reports on network health and the status of current and upcoming projects for the review of management.

Pricing is based on network size and structure.