24/7 Computer Repair Services

Gold Service Plan

Network and Systems Management Services

This plan is for companies that utilize network services and specialized applications. Businesses such as these need more than the basic network maintenance offered in the Silver Service Plan. This plan includes remote monitoring and administration, unlimited scheduled maintenance and a 40% discount on the same-day emergency service base rate.

Management and maintenance provided by the Gold Service Plan include:

• Monitor and maintain your network, servers and workstations from our remote monitoring facility and perform onsite maintenance as needed.
• Work with management on defining what new systems are needed, research currently available solutions, acquire equipment and software for chosen solution and integrate into production.
• Upgrade hardware as necessary and schedule so that workflow is affected as little as possible.
• Perform preventive maintenance on hardware and check for signs of potential failures.
• Perform repairs and replacements on all systems as needed.
• Regularly verify all systems have security hot-fixes installed.
• Apply system service packs when released and test.
• Research current network design and contrast with network system requirements to develop network improvement strategies.
• Research currently implemented antiviral applications, determine effectiveness and develop strategy for total network-wide virus defense.
• Implement and maintain antivirus strategy to include verifying antivirus dat files up to date on both servers and workstations.
• Develop disaster recovery plan to include installation, configuration, maintenance, monitoring and a tested recovery procedure.
• Verify that data backups are scheduled correctly and being performed as planned.
• Continually verify current backup procedures are sufficient to safeguard your company against loss of important data.
• Monitor fault tolerant systems for required maintenance.
• Audit current network security policies and procedures and chart data access requirements of individual users and user groups.
• Work with management to write network security policy and develop plan to systematically rollout to the network so as to minimize interference with business workflow.
• Regularly examine security policy for necessary updates.
• Maintain user's security levels and regularly update access policies.
• Add and remove users as needed.
• Compile monthly reports on network health and the status of current and upcoming projects for the review of management.

Pricing is based on network size and structure.